Shopping Information
To place an order, simply browse our online store and add the desired items to your shopping cart. Proceed to the checkout page, where you'll enter your shipping and payment details. Once confirmed, your order will be processed, and you'll receive a confirmation email.
If you need to purchase a large amount of products (more than 50 of the same product) or customize the entire household/hotel lamp,please contact us at info@meetlighting.com and we will get back to you with discount information.
You can cancel your order, you can contact us to help you cancel your order. But you need to contact us before your order has been sent out. We cannot help you cancel your order once the goods have been sent out. Thank you for your understand!
Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand! Any questions please contact: info@meetlighting.com.
If the height of the ceiling is very high, you need to confirm the length of the rods, cord, and chain with our customer service.
If you do not know the specific extension, you can measure the height of the ceiling and send it to us.
We will help you ask our experienced designers and give you some advises according to the measurements.
Note: Normally we will provide 120 inches long rods/cords/chains for customers who have high ceiling. If you need longer. Please Contact us though email:info@meetlighting.com.
Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.
Usually, we will not encounter such problems. We have done many anti-fall tests. In order to protect every piece of glass and crystal, we will not only carefully pack inside the package, but also have a solid wooden box outside to protect the safety of the goods.
Payment Information
We currently accept major credit cards (VISA/MASTER/JCB/AMERICAN EXPRESS) and Paypal.
Yes, we take the security of your payment information seriously. Our website uses encrypted connections (SSL) to protect your personal and payment details, ensuring a safe and secure transaction.
Our website may support payment in multiple currencies, depending on your location and the available payment methods. During checkout, you can select your preferred currency if applicable.
We provide 30-day return.Refund eligibility depends on the nature of your purchase and our refund policy. If you believe you are entitled to a refund, please refer to our Returns & Refunds page or contact our customer support for assistance.
Products Information
Yes, we offer exchanges for eligible items. If you wish to exchange an item for a different size, color, or variant, please contact our customer support team for assistance.
Yes, we do offer international shipping to many countries. During the checkout process, you can select your country to check for shipping availability and associated costs.
We just use the same materials, colors, sizes and production process. We have our own factory to produce and manufacture these lamps.
We support full refunds due to quality issues. (Pictures are required as evidence)
We will also give you options
1). We send you a new replacement product
2). If you don't like it anymore, we'll give you a full refund.
Generally, the product will be handed over to the logistics provider after it is processed. It is greater than 1-3 days to get the logistics information after the products are handed over to the logistics provider.
Bronze and black are not the same color. If you need Matte black. You need to confirm with our customer service. Because the production process is different.